Intentional Leaders Podcast with Cyndi Wentland

Empower Your Team to Master the Complex Skill of Problem Solving

Cyndi
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Problem solving might be the most underrated leadership skill – one we use daily but rarely examine critically. How much time do you spend tackling problems each week? And more importantly, how many of those "problems" are actually legitimate issues versus complaints, venting, or whining?

This episode challenges leaders to distinguish between genuine problems (those with measurable gaps and consequences) and vague complaints that lack substance. A real problem sounds like "Our turnover is 20% above industry standard" rather than "Our morale sucks." Without this crucial distinction, we waste valuable time and energy on issues that can't be meaningfully addressed.

The 1-3-1 model offers a streamlined approach to problem solving: identify the specific problem, generate creative solutions that break from conventional thinking, and implement effectively. But the most surprising insight might be how our brains form problem-solving patterns early in our careers that become automatic – meaning we solve problems the same way for decades without evaluating whether our approach still works. Even worse, by positioning yourself as the ultimate problem-solver, you might unwittingly create "learned helplessness" in your team, undermining their growth while overwhelming yourself.

Critical thinking emerges as the foundation of effective problem solving – focusing on logic rather than emotion, eliminating biases, and recognizing that decision-making is its own discipline with various approaches suited to different situations. Are you using the right decision-making style for each challenge? Ready to transform your approach? 

Take our new course in Intentional Problem Solving available now: https://www.intentionaleaders.com/intentional-problem-solving-leaders-course

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To sharpen your skills and increase your confidence, check out the Confident Leader Course: https://www.intentionaleaders.com/confident-leader